LA EXOMÉ
GENERAL SALES CONDITIONS
Effective Date: 28 July 2026
LA EXOMÉ PTE. LTD. | UEN 202529444D | Singapore
These General Sales Conditions govern retail purchases of LA EXOMÉ Products through our authorised sales channels. Please read them carefully before placing an Order. Mandatory consumer rights remain fully preserved. |
www.laexome.com • sales@laexome.com
CONTENTS
The numbered clauses below form part of the binding agreement between the Customer and LA EXOMÉ.
1. Definitions | 21. Adverse Reactions And Safety Reporting |
2. Scope, Application And Precedence | 22. Safe Use, Patch Testing, Storage And Expiry |
3. Eligibility, Capacity And Authority | 23. Authenticity, Traceability And Unauthorised Sellers |
4. Customer Accounts And Security | 24. Gift Cards, Vouchers, Points And Store Credit |
5. Product Information, Images And Cosmetic Claims | 25. Reviews, Testimonials And User-Generated Content |
6. Ingredients, Sensitivities And Product Changes | 26. Intellectual Property |
7. Availability, Purchase Limits And No Unauthorised Resale | 27. Website Use, Automation, Scraping And Security |
8. Prices, Taxes, Currency And Obvious Errors | 28. Third-Party Platforms, Links And Service Providers |
9. Promotions, Discounts, Gifts And Codes | 29. Privacy And Electronic Communications |
10. Orders And Contract Formation | 30. Export Controls, Sanctions And Anti-Corruption |
11. Pre-Orders, Backorders And Subscriptions | 31. Statutory Rights And Warranties |
12. Payment, Authorisation, Verification And Chargebacks | 32. Limitation Of Liability |
13. Order Changes And Cancellation | 33. Indemnity For Unlawful Or Commercial Misuse |
14. Shipping, Dispatch And Delivery | 34. Refusal, Suspension And Termination |
15. Delay, Failed Delivery, Lost Parcels And Transit Damage | 35. Force Majeure |
16. International Orders, Customs And Import Responsibility | 36. Complaints, Governing Law And Dispute Resolution |
17. Change-Of-Mind Returns | 37. Miscellaneous |
18. Products Excluded From Discretionary Return | 38. Changes To These Conditions |
19. Return Process, Inspection And Refunds | 39. Contact Information |
20. Defective, Damaged, Incorrect Or Non-Conforming Products |
Customer-facing version. Complete the registered office field in clause 39.5 before publication.
These General Sales Conditions (the “Conditions”) govern the purchase of Products offered by LA EXOMÉ PTE. LTD. (“LA EXOMÉ”, “we”, “our” or “us”) through the Website and other Authorised Sales Channels. They constitute a legally binding agreement between LA EXOMÉ and the Customer.
By submitting an Order, creating or using an account, or purchasing a Product, you acknowledge that you have read, understood and agree to these Conditions. If you do not agree, do not submit an Order.
1.DEFINITIONS
1.1 In these Conditions, unless the context requires otherwise:
1.2 “Authorised Sales Channel” means the Website, an official LA EXOMÉ account or storefront on an online marketplace, an LA EXOMÉ boutique, pop-up, event counter, authorised retailer, authorised distributor or any other channel expressly designated by LA EXOMÉ in writing.
1.3 “Business Day” means a day other than a Saturday, Sunday or public holiday in Singapore.
1.4 “Conditions” means these General Sales Conditions, together with any document expressly incorporated by reference.
1.5 “Consumer” means an individual who purchases Products wholly or mainly for personal, domestic or household use and not for resale, redistribution or business purposes.
1.6 “Customer”, “you” and “your” mean the person who submits an Order and, where applicable, the person on whose behalf an Order is submitted.
1.7 “Delivery Address” means the address, collection point, parcel locker or other delivery location selected or provided for an Order.
1.8 “Order” means a request submitted through an Authorised Sales Channel to purchase one or more Products.
1.9 “Order Acceptance” means an express acceptance email or message sent by LA EXOMÉ, or a dispatch confirmation, whichever occurs first. A payment authorisation, payment receipt or automated acknowledgement is not by itself an Order Acceptance.
1.10 “Product” means any skincare, cosmetic, accessory, gift set, sample, promotional item, merchandise, digital gift card or other item offered by LA EXOMÉ.
1.11 “Return Authorisation” means written approval or return instructions issued by LA EXOMÉ before a Product is returned.
1.12 “Website” means www.laexome.com and any official mobile site, application or digital platform operated by or for LA EXOMÉ.
1.13 References to “including” or “includes” are illustrative and do not limit the words preceding them. Headings are for convenience and do not affect interpretation.
2. SCOPE, APPLICATION AND PRECEDENCE
2.1 These Conditions govern all retail sales made directly by LA EXOMÉ through an Authorised Sales Channel. They are intended primarily for Consumer purchases.
2.2 Products purchased from an independent retailer, reseller or distributor are subject to that seller’s terms and return policy, except to the extent LA EXOMÉ has expressly assumed responsibility under a separate written warranty or applicable law.
2.3 Wholesale, distribution, corporate, professional-use, marketplace seller, consignment, export or other business arrangements require a separate written agreement. Unless LA EXOMÉ expressly approves otherwise, an Order is not accepted for resale or redistribution.
2.4 These Conditions must be read with the Terms of Use, Privacy Policy, Cookie Policy, product-specific instructions, promotional terms, subscription terms, pre-order terms, and any checkout notices displayed before the Order is submitted.
2.5 If there is an inconsistency, the following order of priority applies: (a) mandatory law; (b) written product-specific, promotion, pre-order or subscription terms; (c) mandatory rules of the marketplace through which the Order was placed; (d) these Conditions; and (e) the general Terms of Use.
2.6 By submitting an Order, you confirm that you have had a reasonable opportunity to read these Conditions and agree to be bound by them. If you do not agree, do not submit an Order.
3.ELIGIBILITY, CAPACITY AND AUTHORITY
3.1 You may submit an Order only if you are at least eighteen (18) years old, have reached the legal age of majority where you live, or are acting with the involvement and consent of a parent or legal guardian who agrees to be responsible for the Order.
3.2 You represent that you have legal capacity to enter into the contract, the information you provide is complete and accurate, and the purchase, importation, receipt, possession and use of the Products are lawful in the relevant jurisdiction.
3.3 If you act for a company, organisation or another person, you represent that you have authority to bind that person. LA EXOMÉ may require evidence of identity, age, authority or address before accepting or fulfilling an Order.
3.4 We may refuse an Order where we reasonably believe that the Customer lacks capacity or authority, has provided false information, or is using the Products for an unauthorised commercial purpose.
4.CUSTOMER ACCOUNTS AND SECURITY
4.1 You may be able to purchase as a guest or through a registered account. You must provide accurate, current and complete information and promptly update any information that changes.
4.2 You are responsible for keeping login details, verification codes and devices secure and for activity carried out through your account, except to the extent caused by LA EXOMÉ’s breach of duty or a matter that cannot lawfully be allocated to you.
4.3 You must notify us promptly if you suspect unauthorised access, account takeover, misuse or a fraudulent Order. We may suspend access, require a password reset, cancel pending Orders, or request verification while we investigate.
4.4 You must not create multiple accounts to evade purchase limits, obtain repeated new-customer benefits, manipulate promotions, conceal resale activity or interfere with security controls.
4.5 LA EXOMÉ may close or restrict an account for fraud, abuse, security risk, repeated chargebacks, unlawful conduct, unauthorised resale or material breach, subject to applicable law.
5.PRODUCT INFORMATION, IMAGES AND COSMETIC CLAIMS
5.1 We take reasonable care to present Product names, descriptions, ingredients, sizes, weights, instructions, photographs and prices accurately. Minor non-material differences may arise because of screen settings, photography, lighting, manufacturing tolerances, packaging updates or differences between production batches.
5.2 Product images are illustrative. Colour, texture, consistency, print position, foil, seals, cartons, inserts and accessories may vary slightly from the images without affecting the Product’s identity or intended function.
5.3 The ingredient list and directions printed on the Product or its packaging at the time of supply take priority over older Website content. You should review the physical label before first use, especially if you have allergies, sensitivities or ingredient restrictions.
5.4 All skincare statements describe cosmetic appearance or cosmetic performance only. Products are not medicines and are not intended to diagnose, treat, cure or prevent any disease, medical condition or dermatological disorder.
5.5 References to “AI-powered”, “AI-designed”, “AI precision” or similar language describe the use of computational or data-assisted methods in research, ingredient screening, formulation, product development or testing. They do not mean that a Product diagnoses your skin, provides medical advice, or autonomously adapts to your skin in real time unless expressly stated and lawfully substantiated.
5.6 Clinical, instrumental, consumer-perception, in-vitro or ingredient-supplier data may be based on specific test conditions. Results are not guaranteed for every user. Individual results may differ according to age, skin type, genetics, health, environment, routine, frequency of use and other products used.
5.7 Before-and-after images, testimonials and user reviews represent the experience shown and may involve differences in lighting, angle, application, timing or other conditions. They do not promise identical results.
5.8 Advice from customer service, sales staff, creators, influencers or retailers is general information only unless confirmed by LA EXOMÉ in an authorised written communication. No person may vary these Conditions or make a binding Product warranty without written authority from LA EXOMÉ.
6.INGREDIENTS, SENSITIVITIES AND PRODUCT CHANGES
6.1 Cosmetic formulations and packaging may be updated to improve quality, stability, safety, sustainability, supply continuity or regulatory compliance. We may supply the latest version of a Product, provided it remains the Product ordered and any material change is handled in accordance with applicable law.
6.2 Natural-origin materials may show reasonable variations in shade, aroma, viscosity or appearance between batches. Such variation is not by itself a defect where the Product remains safe, compliant and suitable for its intended cosmetic use.
6.3 A Product being described as suitable for a skin type does not guarantee that it will be suitable for every individual. Allergic or sensitivity reactions can occur even where a Product is not defective.
6.4 You are responsible for checking ingredient information and seeking appropriate professional advice where you have known allergies, are pregnant or breastfeeding, are receiving dermatological treatment, have a medical condition, or are uncertain whether a Product is suitable for you.
6.5 Nothing in this section limits rights relating to Products that do not conform to the contract, are unsafe, are materially misdescribed or are otherwise subject to a mandatory remedy.
7.AVAILABILITY, PURCHASE LIMITS AND NO UNAUTHORISED RESALE
7.1 All Products are offered subject to availability. Placing a Product in a cart, wish list or saved basket does not reserve it.
7.2 We may discontinue, withdraw, reformulate, repackage, limit, allocate or ration Products, including limited editions and promotional gifts, at any time before Order Acceptance.
7.3 To promote fair access, prevent fraud and protect distribution channels, we may impose limits by Product, Order, Customer, account, household, address, device, payment method, telephone number or time period.
7.4 Unless authorised in writing, Products may be purchased only for personal use or genuine gifting. You must not purchase for commercial resale, marketplace listing, export redistribution, decanting, repackaging, relabelling, alteration, bundling under another brand or use as a promotional incentive for another business.
7.5 We may reject, reduce or cancel Orders that appear to breach purchase limits or involve unauthorised resale, and may suspend related accounts. Any refund will be processed to the original payment method, less any amount lawfully due to us.
7.6 Promotional samples, testers, gifts marked “not for sale” and press or influencer seeding items must not be sold.
8.PRICES, TAXES, CURRENCY AND OBVIOUS ERRORS
8.1 Prices are shown in the currency stated on the relevant Authorised Sales Channel. The final checkout page will state the Product price and any shipping charges, GST or other charges collected by us.
8.2 Unless expressly stated, prices exclude customs duties, import taxes, brokerage, foreign transaction fees, bank charges, exchange-rate costs and taxes imposed outside the selling jurisdiction. These are the Customer’s responsibility.
8.3 Prices and promotions may change at any time before Order Acceptance. A later discount does not entitle you to a retrospective refund or price adjustment unless a published price-protection policy expressly applies.
8.4 We make reasonable efforts to prevent pricing and description errors. If an obvious error occurs and a reasonable Customer should have recognised it, we may reject or cancel the affected Order, including after Order Acceptance where permitted by law. We will notify you and refund amounts paid for the cancelled item.
8.5 Where a currency conversion is displayed by a bank, card issuer, marketplace or payment provider, that conversion is supplied by the third party. We are not responsible for its exchange rate or fees.
8.6 Tax invoices or receipts will be provided electronically where available. You are responsible for giving correct billing details before the invoice is issued.
9.PROMOTIONS, DISCOUNTS, GIFTS AND CODES
9.1 Every promotion is subject to its stated period, eligibility, stock, geographical scope, purchase threshold and redemption method. Promotions may end earlier if stock is exhausted.
9.2 Unless expressly stated, discounts and codes cannot be combined, transferred, sold, exchanged for cash, applied retrospectively, used on excluded Products, or used more than once by the same Customer or household.
9.3 We may reject or reverse a promotion obtained through error, automated activity, multiple accounts, code sharing contrary to the offer, employee or partner misuse, unauthorised publication, fraud, resale or any attempt to manipulate eligibility.
9.4 Complimentary gifts have no cash value, are not independently refundable, and may be substituted before dispatch with an item of reasonably comparable nature or value where the stated gift is unavailable.
9.5 If an Order is returned or partially cancelled so that it no longer satisfies a promotion threshold, you must return the related gift unused and intact. If it is not returned, we may deduct its stated selling price or reasonable value from any discretionary refund, to the extent permitted by law.
9.6 If a bundle, set or multi-buy is returned, the entire qualifying bundle must be returned unless a Product is defective or applicable law requires a different remedy. A partial return may be refunded using the promotional allocation applied at checkout, not the standalone full price.
9.7 Creator, affiliate and influencer codes do not make the creator, affiliate or influencer our agent and do not authorise that person to give warranties, medical advice or promises on our behalf.
10.ORDERS AND CONTRACT FORMATION
10.1 Website and catalogue listings are invitations to submit an offer and are not binding offers by LA EXOMÉ.
10.2 By submitting an Order, you offer to purchase the selected Products under these Conditions and confirm that all Order, delivery and payment information is correct.
10.3 An automated Order acknowledgement or payment receipt confirms only that we received the Order or payment instruction. It does not mean the Order has been accepted.
10.4 A binding sales contract is formed only on Order Acceptance. Each Product or shipment may constitute a separate contract where items are accepted or dispatched separately.
10.5 We may refuse or cancel an Order before Order Acceptance for any legitimate reason, including lack of stock, payment failure, pricing error, suspected fraud, sanctions concerns, delivery restrictions, regulatory requirements, purchase-limit breaches, unauthorised resale or inaccurate information.
10.6 Where only part of an Order can be accepted, we may accept and fulfil that part and refund or release the payment authorisation for the remainder.
10.7 We will send notices to the email address, telephone number or platform account used for the Order. You are responsible for checking messages, spam folders and platform notifications.
11.PRE-ORDERS, BACKORDERS AND SUBSCRIPTIONS
11.1 Where a Product is offered as a pre-order or backorder, the stated release or dispatch date is an estimate and may change because of production, testing, customs, transport, regulatory or supply-chain matters.
11.2 Payment may be authorised or collected at the time stated at checkout. If we cannot fulfil the pre-order within a reasonable period, we may cancel and refund it. Your mandatory rights are unaffected.
11.3 An Order containing available and pre-order Products may be held until all items are ready or split into separate shipments. Additional shipping charges will not be imposed unless disclosed before purchase or later agreed by you.
11.4 If an auto-replenishment or subscription service is offered, the recurring price, frequency, minimum term, renewal basis and cancellation method will be disclosed before enrolment. Subscription-specific terms form part of these Conditions.
11.5 You must cancel or change a subscription before the stated cut-off. Once a recurring Order has been accepted or fulfilment has begun, cancellation is subject to the ordinary cancellation and return rules.
11.6 We may change or discontinue a subscription plan on reasonable notice. Any price increase applies only to future renewal Orders and will be notified as required by law.
12.PAYMENT, AUTHORISATION, VERIFICATION AND CHARGEBACKS
12.1 You must use a payment method that you are authorised to use. Payment methods available at checkout may vary by country, platform, value or risk assessment.
12.2 Payment is processed by third-party providers. We generally do not receive or store complete card details, although we may receive tokens, transaction references and limited payment information needed for fulfilment, refunds, fraud prevention and compliance.
12.3 A payment authorisation may place a temporary hold on funds. The timing for a released or reversed authorisation is controlled by your bank or payment provider.
12.4 We may require identity, address, cardholder or transaction verification, including confirmation through a payment provider. We may delay or cancel fulfilment if verification is not completed within the requested time.
12.5 You remain responsible for all charges, taxes and fees stated at checkout. If a payment is reversed, declined or recalled after dispatch, we may recover the unpaid amount and reasonable recovery costs, subject to applicable law.
12.6 Before initiating a chargeback, you should contact us so we can investigate. Nothing prevents you from exercising a lawful cardholder right. However, fraudulent, duplicate or bad-faith chargebacks may be contested with Order, delivery and communication evidence and may result in account restriction.
12.7 Refunds will be made to the original payment method unless that is impossible or unlawful, in which case we may use another reasonable method agreed with you.
13.ORDER CHANGES AND CANCELLATION
13.1 You must check the Order carefully before submitting it. Requests to change Products, quantities, names, addresses or delivery methods are not guaranteed.
13.2 Before Order Acceptance, you may request cancellation. We will use reasonable efforts to process the request, but an Order may be accepted or enter fulfilment before the request is actioned.
13.3 After Order Acceptance, cancellation is available only where we agree, the relevant channel permits it, or applicable law gives you that right. If the Order has already been dispatched, the return provisions apply.
13.4 We may cancel an accepted Order where performance becomes unlawful or impossible, a clear pricing error is discovered, fraud or sanctions risk is identified, the Product is recalled, or another exceptional ground recognised by law applies. We will refund the cancelled portion.
13.5 Customised, engraved, personalised, made-to-order or specially sourced Products cannot be changed or cancelled after production or procurement begins, except where defective or otherwise required by law.
14.SHIPPING, DISPATCH AND DELIVERY
14.1 Available delivery methods, charges and estimated timeframes are shown at checkout. Estimates are not guaranteed delivery dates unless we expressly agree in writing that time is of the essence.
14.2 We may use carriers, fulfilment centres, customs brokers, parcel lockers and other service providers. We may split an Order into multiple shipments and provide separate tracking references.
14.3 You must provide a complete and accurate Delivery Address, recipient name, contact number, unit number, access code and delivery instruction. We are not responsible for delay, loss or additional cost caused by incorrect or incomplete information supplied by you.
14.4 Address changes after Order Acceptance are subject to operational and security checks. We may require cancellation and a new Order instead of redirecting a parcel.
14.5 Delivery may be made to a person apparently authorised at the Delivery Address, a building reception, concierge, mailroom, parcel locker, designated collection point or safe place authorised by you or offered by the carrier.
14.6 If you authorise unattended delivery, safe-place delivery, neighbour delivery, redirection or release without signature, delivery is completed when the carrier records the parcel as left at the authorised location, subject to applicable law.
14.7 Risk of accidental loss or damage passes on completed delivery. Ownership passes only after we receive full cleared payment for the affected Products.
14.8 Delivery evidence may include a carrier scan, GPS record, signature, photograph, access record, collection code or electronic confirmation. This evidence is rebuttable and does not prevent a genuine claim from being investigated.
14.9 We may delay dispatch to conduct fraud, payment, address, export or compliance checks.
15.DELAY, FAILED DELIVERY, LOST PARCELS AND TRANSIT DAMAGE
15.1 We are not responsible for delay caused by customs, carrier disruption, adverse weather, peak periods, border controls, industrial action, governmental measures, inaccurate information, force majeure or other events beyond our reasonable control. We will provide reasonable assistance where appropriate.
15.2 If a delivery attempt fails, you must follow the carrier’s instructions promptly. Further attempts, storage, redirection or return-to-sender charges may apply.
15.3 If a parcel is returned because of an incorrect address, refusal, failure to collect, unpaid import charge or repeated failed delivery, we may: (a) offer re-dispatch after payment of the additional cost; or (b) cancel and refund the Product price less original shipping, return shipping, duties and reasonable costs that we are legally entitled to deduct.
15.4 Contact us promptly if tracking shows delivered but the parcel cannot be located. You should first check the Delivery Address, household members, reception, neighbours, parcel lockers and carrier notices. We may require a written non-receipt declaration and cooperation with the carrier’s investigation.
15.5 Visible external damage, leakage or tampering should be photographed before opening and reported as soon as reasonably practicable, preferably within forty-eight (48) hours. Keep all packaging and the shipping label until the matter is resolved.
15.6 A failure to report within a preferred timeframe does not remove any mandatory statutory right, but delay may make it harder to verify whether loss or damage occurred before delivery.
15.7 If the carrier confirms that a parcel is lost before delivery, we will provide the remedy required by law and may choose to replace or refund the affected Products.
16.INTERNATIONAL ORDERS, CUSTOMS AND IMPORT RESPONSIBILITY
16.1 International availability does not represent that a Product is registered, approved or lawful for import, sale or use in every destination.
16.2 Unless checkout expressly states that duties and taxes are prepaid, you are the importer of record and are responsible for customs declarations, import permits, duties, taxes, brokerage, inspections, quarantine, local labelling requirements and compliance with destination laws.
16.3 Customs authorities may open, inspect, sample, detain, return, destroy or delay a shipment. We are not responsible for their acts, but will provide reasonable documents available to us.
16.4 You must not ask us to understate value, misdescribe Products, mark a commercial Order as a gift, alter origin information or make a false customs declaration.
16.5 If a shipment is refused, abandoned, returned or destroyed because you did not comply with import requirements or pay charges, any refund is subject to recovery of shipping, return, destruction, duty, tax and handling costs to the extent permitted by law.
16.6 Certain Products may be unavailable for international shipment because of ingredients, liquids, batteries, packaging, sanctions, carrier restrictions or local regulation.
17.CHANGE-OF-MIND RETURNS
17.1 LA EXOMÉ does not provide an unrestricted trial or satisfaction guarantee. Because skincare and cosmetic Products are hygiene-sensitive, change-of-mind returns are accepted only on the conditions below and only where the relevant Authorised Sales Channel offers them.
17.2 Unless a different period is displayed at checkout or required by law, you must request a Return Authorisation within seven (7) calendar days after delivery and dispatch the approved return within seven (7) calendar days after receiving return instructions.
17.3 A discretionary change-of-mind return must be unused, unopened, untested, unaltered, in resalable condition, with all seals, wrapping, inserts, samples, gifts, labels and original packaging intact.
17.4 You are responsible for return shipping, tracking, insurance and risk in transit for a change-of-mind return. Original delivery charges, import duties, taxes and payment fees are non-refundable unless required by law or the return results from our error.
17.5 We may refuse parcels sent without Return Authorisation, cash-on-delivery parcels, or returns delivered to an address not specified in our instructions.
17.6 Marketplace Orders must be returned through the marketplace process where required. The marketplace’s mandatory return window and procedure may apply instead.
18.PRODUCTS EXCLUDED FROM DISCRETIONARY RETURN
18.1 Unless defective or otherwise required by law, we do not accept change-of-mind returns of:
18.2 Products that have been opened, unsealed, used, tested, swatched, activated, mixed, assembled, washed, altered, damaged or stored improperly.
18.3 Sheet masks, eye masks, single-use items, ampoules, sachets, refills, applicators, tools or accessories whose hygiene seal or protective packaging has been opened.
18.4 Products marked final sale, clearance, outlet, sample, tester, gift, not for sale, personalised, customised or made to order.
18.5 Gift cards, store credits, vouchers, digital items or services after issue or use, except where cancellation is required by law.
18.6 Individual items from a set, bundle, promotional pack or multi-buy, unless the entire set is returned or the individual item is defective.
18.7 Products damaged through accident, abuse, contamination, unauthorised repair, decanting, repackaging, exposure to unsuitable heat, cold, sunlight or humidity, use after expiry, or failure to follow instructions.
18.8 Products not purchased from an Authorised Sales Channel or Products for which satisfactory proof of purchase and traceability cannot be provided.
19.RETURN PROCESS, INSPECTION AND REFUNDS
19.1 To request a return, contact sales@laexome.com or use the relevant platform process. Provide the Order number, Product, reason, photographs where relevant, batch or lot code, and any information reasonably requested.
19.2 A Return Authorisation does not guarantee a refund. Returned Products are inspected to confirm identity, purchase source, condition, completeness and eligibility.
19.3 You must package the return securely. We are not responsible for loss or damage before the return reaches the specified return address, except where we arranged and controlled collection.
19.4 If a return is accepted, we will process the approved refund within ten (10) Business Days after inspection. Your bank, marketplace or payment provider may require additional time to credit the funds.
19.5 Refunds will reflect the amount actually paid for the returned Product after allocated discounts. We may deduct lawful amounts for missing gifts, missing components, diminished value caused by handling beyond what was necessary to inspect the Product, or non-refundable costs stated in these Conditions.
19.6 If a return is rejected, we may ask you to pay for re-delivery. If you do not respond or pay within thirty (30) days after notice, we may dispose of the item where lawful, without liability, after giving a final reasonable notice.
19.7 Refunds do not include goodwill credits, points, vouchers or promotional benefits unless their governing terms state otherwise. Used points may be reinstated instead of converted to cash.
19.8 Nothing in this section limits a mandatory remedy for defective, unsafe, damaged, incorrect or non-conforming Products.
20.DEFECTIVE, DAMAGED, INCORRECT OR NON-CONFORMING PRODUCTS
20.1 Your mandatory statutory rights are not limited by these Conditions. In Singapore, qualifying Consumers may have remedies for goods that do not conform to the contract, including repair or replacement and, in appropriate circumstances, price reduction or rescission.
20.2 If a Product arrives damaged, leaking, incorrect, materially incomplete, unsafe or apparently defective, contact us as soon as reasonably practicable. For transit issues, prompt notice and photographs of the unopened parcel, shipping label, packaging and Product help us investigate.
20.3 Do not discard, consume, continue using, alter or return the Product until we provide instructions, unless retaining it would create a safety risk. We may ask for the Product, packaging, batch code, proof of purchase, photographs, video, usage history and storage information.
20.4 Where a mandatory remedy applies, we will provide the remedy required by law. Where the law allows a choice, we may consider the nature of the Product, seriousness of the issue, availability, cost, speed and inconvenience in deciding whether to replace, refund, reduce the price or provide another appropriate remedy.
20.5 For hygiene-sensitive cosmetics, repair is often impracticable; replacement or refund may be more appropriate. A replacement may be the current equivalent Product if the original has been discontinued, subject to your legal rights.
20.6 The following are not necessarily defects: reasonable batch variation; minor packaging differences; damage to outer shipping packaging that does not affect the Product; dissatisfaction with scent, texture or cosmetic result; or an individual sensitivity reaction where the Product is otherwise compliant and not defective.
20.7 A remedy may be refused or reduced where the issue results from misuse, contamination, unauthorised alteration, improper storage, failure to follow instructions, normal depletion, expiry after delivery, accident, or a defect disclosed before purchase, to the extent permitted by law.
20.8 We may report safety or quality information to the manufacturer, laboratory, regulator, insurer, marketplace or service provider where reasonably necessary and permitted by the Privacy Policy.
21.ADVERSE REACTIONS AND SAFETY REPORTING
21.1 Stop using a Product immediately if you experience significant redness, swelling, burning, blistering, breathing difficulty, eye injury or another serious reaction. Seek urgent medical assistance where symptoms are severe or rapidly worsening.
21.2 Report suspected adverse reactions to sales@laexome.com with the Product name, batch code, purchase source, date of first use, method of use, other products used, symptoms, timing and photographs where appropriate.
21.3 We may ask you to preserve the Product and packaging for examination and may request permission to contact your healthcare professional or obtain further information. You are not required to disclose information beyond what is lawful and reasonably necessary.
21.4 An adverse reaction does not automatically establish that a Product is defective or that LA EXOMÉ is legally responsible. The matter will be assessed based on the Product, instructions, circumstances, traceability and applicable law.
21.5 This section is not medical advice and does not replace diagnosis or treatment by a qualified healthcare professional.
22.SAFE USE, PATCH TESTING, STORAGE AND EXPIRY
22.1 Products are for external cosmetic use only unless the label expressly states otherwise. Read and follow all labels, inserts, warnings and usage directions.
22.2 Conduct a patch test before first use and before resuming use after a significant break, particularly if you have sensitive skin or a history of reactions. A patch test cannot eliminate all risk of a later reaction.
22.3 Avoid contact with eyes, broken skin and mucous membranes unless the Product is expressly designed for that area. Rinse thoroughly if unintended contact occurs and seek medical advice if irritation persists.
22.4 Do not ingest Products. Keep them away from children and pets. Do not share applicators or contaminate the contents with unclean hands, water or foreign substances.
22.5 Store Products in accordance with the label, away from excessive heat, freezing, direct sunlight and humidity. Close containers securely. Specially preserved, freeze-dried, activated or single-use Products must be handled exactly as directed.
22.6 Do not use a Product if the seal is broken unexpectedly, the packaging appears tampered with, the Product has an unusual appearance suggesting contamination, or it is beyond its printed expiry or recommended period after opening.
22.7 Product performance, stability and safety may be affected by improper storage, mixing, decanting, dilution, use with devices, or combining with incompatible products. LA EXOMÉ is not responsible for consequences caused by such conduct except to the extent liability cannot lawfully be excluded.
23.AUTHENTICITY, TRACEABILITY AND UNAUTHORISED SELLERS
23.1 LA EXOMÉ guarantees authenticity only for Products purchased directly from LA EXOMÉ or an authorised seller whose status can be verified at the time of purchase.
23.2 We cannot verify the authenticity, storage history, expiry, chain of custody or regulatory compliance of Products obtained from unauthorised sellers, parallel importers, peer-to-peer platforms, social-media accounts, private groups or resale listings.
23.3 Security labels, QR codes, scratch panels, serial numbers, batch codes and other authentication features must not be removed, copied, altered, transferred or reused. A successful digital scan assists verification but is not an absolute guarantee if the code has been copied or compromised.
23.4 We may refuse a discretionary return, authenticity confirmation or goodwill assistance where traceability is missing or the Product came from an unauthorised source. Mandatory rights against the actual seller remain unaffected.
23.5 Suspected counterfeits should not be used. Please preserve the item and transaction evidence and report it to us. We may share the report with platforms, payment providers, rights-protection services, investigators or authorities.
24.GIFT CARDS, VOUCHERS, POINTS AND STORE CREDIT
24.1 Where offered, gift cards, vouchers, points and store credits are subject to the terms stated at issue and any applicable expiry, territory, currency, Product and channel restrictions.
24.2 They are not legal tender, cannot be exchanged for cash, cannot be resold or transferred for value, and cannot be used to buy another gift card unless applicable law requires otherwise.
24.3 Lost, stolen, deleted or misdirected codes may not be replaced after redemption. You are responsible for keeping codes confidential and verifying the recipient details before sending a digital gift.
24.4 We may suspend or cancel value obtained through fraud, error, unauthorised resale, chargeback, account abuse or breach. Legitimately purchased unused value will be treated in accordance with applicable law.
24.5 If an Order paid partly with store value is refunded, we may restore the store value first and refund any cash portion to the original payment method.
25.REVIEWS, TESTIMONIALS AND USER-GENERATED CONTENT
25.1 If you submit a review, image, video, testimonial, comment, tag or other content to LA EXOMÉ or deliberately tag an official LA EXOMÉ account for possible sharing, you confirm that the content is genuine, lawful, accurate to your experience and does not infringe privacy, confidentiality, intellectual property or other rights.
25.2 You retain ownership of your content but grant LA EXOMÉ and its affiliates a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to host, reproduce, edit for length or format, translate, publish, display, distribute and use it in connection with the brand, Products, advertising and business, subject to applicable law and any platform settings.
25.3 We may identify you by the display name or handle associated with the content, but will not intentionally publish additional personal contact details without permission.
25.4 We may moderate, decline or remove content that is unlawful, misleading, abusive, irrelevant, promotional, confidential, medically unsafe, infringing or inconsistent with platform rules. We are not required to publish every review and will not alter a negative review merely because it is negative.
25.5 You must disclose any payment, gift, sponsorship, affiliate relationship or other material connection when making public endorsements, as required by law and platform rules.
25.6 Do not submit medical records, private third-party information or content for which you do not have the necessary permissions.
26.INTELLECTUAL PROPERTY
26.1 All trademarks, trade names, logos, packaging, designs, formulations, ingredient combinations, patents, patent applications, trade secrets, photographs, videos, graphics, text, software, databases, product names, slogans and other materials used by LA EXOMÉ are owned by or licensed to LA EXOMÉ and are protected by applicable intellectual property laws.
26.2 Your purchase transfers ownership of the physical Product only. It does not grant any licence to reproduce, manufacture, reverse engineer, analyse for commercial replication, adapt, distribute, sell, register, challenge or otherwise exploit LA EXOMÉ intellectual property.
26.3 You may use Product images and brand references only for genuine personal, non-commercial purposes or as expressly authorised in writing. Retailers, affiliates, creators and partners must follow the separate brand and content guidelines supplied to them.
26.4 No LA EXOMÉ name, logo, Product image, packaging or content may be used in domain names, social handles, metatags, paid search keywords, marketplace listings, counterfeit detection evasion, comparative advertising or artificial-intelligence training without prior written permission, except to the extent a use is protected by mandatory law.
26.5 We reserve all rights not expressly granted.
27.WEBSITE USE, AUTOMATION, SCRAPING AND SECURITY
27.1 You must use the Website lawfully and must not interfere with its operation, security, availability or other users.
27.2 Without written permission, you must not use bots, crawlers, scrapers, scripts, browser automation, data-mining tools or artificial-intelligence agents to access accounts, reserve stock, place Orders, collect prices or content, monitor inventory, bypass limits or reproduce databases.
27.3 You must not introduce malware; probe vulnerabilities; circumvent access controls, rate limits or authentication; conduct denial-of-service activity; manipulate reviews or referrals; impersonate another person; or use stolen payment or identity information.
27.4 We may use security and fraud-prevention technology, block traffic, cancel automated Orders, impose rate limits, preserve logs and cooperate with service providers or authorities where lawful.
27.5 The Website may be unavailable for maintenance, updates, faults, attacks or circumstances outside our control. We do not guarantee uninterrupted or error-free access, but this does not affect an accepted sales contract.
28.THIRD-PARTY PLATFORMS, LINKS AND SERVICE PROVIDERS
28.1 Orders may involve marketplaces, payment providers, couriers, fulfilment centres, authentication services, review platforms and other independent service providers.
28.2 A third party’s own terms may apply to its service. LA EXOMÉ is not responsible for independent third-party content, systems or acts except to the extent we are legally responsible as seller or principal.
28.3 Links to third-party websites are provided for convenience and do not constitute endorsement. You should review the third party’s terms and privacy practices before use.
28.4 Where a marketplace processes payment, returns or disputes, you may need to use its prescribed procedure. Nothing in platform terms reduces mandatory rights against LA EXOMÉ where LA EXOMÉ is the legal seller.
28.5 We may change service providers without notice, provided this does not materially reduce your rights under an accepted Order.
29.PRIVACY AND ELECTRONIC COMMUNICATIONS
29.1 Personal data is processed in accordance with the LA EXOMÉ Privacy Policy and applicable data-protection law.
29.2 We and our service providers may process and transfer data for account administration, payment, fraud prevention, Order fulfilment, delivery, returns, customer service, safety reporting, legal compliance, analytics and other purposes described in the Privacy Policy.
29.3 By submitting an Order, you agree to receive transactional communications electronically, including acknowledgements, verification requests, invoices, dispatch notices, return instructions, safety notices and changes affecting the Order. Transactional communications are not marketing messages.
29.4 Marketing communications are sent in accordance with the consent and opt-out rules stated in the Privacy Policy. Opting out of marketing does not stop necessary transactional or legal notices.
29.5 You are responsible for ensuring that the contact information supplied remains accessible and that email or platform filters do not block our messages.
30.EXPORT CONTROLS, SANCTIONS AND ANTI-CORRUPTION
30.1 You must not purchase, export, re-export, transfer, supply or use Products in breach of applicable sanctions, export-control, customs, anti-boycott, anti-money laundering or anti-corruption laws.
30.2 You represent that you are not a prohibited or sanctioned person and are not purchasing for a prohibited end use, destination or person.
30.3 We may screen Orders, request information, delay fulfilment, decline payment, cancel Orders or disclose information to authorities or service providers where reasonably necessary for legal compliance.
30.4 We are not liable for refusing or delaying an Order in good-faith compliance with a legal obligation, except to the extent liability cannot lawfully be excluded.
31.STATUTORY RIGHTS AND WARRANTIES
31.1 Nothing in these Conditions excludes, restricts or modifies a right, guarantee, condition, warranty or remedy that cannot lawfully be excluded or restricted.
31.2 In particular, where Singapore consumer law applies, Products sold in the course of business may be subject to implied terms relating to title, correspondence with description, satisfactory quality, fitness for a disclosed purpose and conformity with sample, and qualifying non-conforming goods may attract statutory remedies.
31.3 Any statement in these Conditions that we may choose a remedy, reject a return, deduct an amount or limit responsibility applies only to the extent permitted by mandatory law.
31.4 Except for express written Product warranties and mandatory rights, no additional warranty is given that a Product will produce a particular cosmetic result, suit every user, remain continuously available, or be compatible with every routine, device or third-party product.
31.5 Advice, samples, marketing content, creator content and customer-service communications do not create a separate warranty unless expressly stated in a written warranty issued by LA EXOMÉ.
32.LIMITATION OF LIABILITY
32.1 Nothing in these Conditions excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of obligations as to title, wilful misconduct, or any liability that cannot lawfully be excluded or restricted.
32.2 If you are a Consumer, we are responsible for loss or damage that is a reasonably foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for loss that was not reasonably foreseeable when the contract was formed.
32.3 If you purchase as a Consumer, Products are supplied for private use. We are not liable for business losses, including loss of profit, revenue, anticipated savings, goodwill, opportunity, contracts or data arising from personal-use Products.
32.4 To the extent permitted by law, we are not liable for loss caused by your misuse, failure to follow instructions, unauthorised modification, improper storage, inaccurate information, unlawful import, use of counterfeit or unauthorised Products, or conduct of an independent third party outside our reasonable control.
32.5 For a Customer purchasing in the course of business, LA EXOMÉ excludes liability for indirect, consequential, incidental, special, punitive or exemplary loss and for loss of profit, revenue, business, contracts, goodwill, opportunity, anticipated savings or data. LA EXOMÉ’s aggregate liability arising from an affected Order is limited to the amount paid for that Order, except where a higher liability cannot lawfully be excluded.
32.6 Each limitation is separate and applies to liability in contract, tort (including negligence), misrepresentation, restitution, statute or otherwise, to the fullest extent permitted by law.
32.7 You must take reasonable steps to reduce avoidable loss, including stopping use of a Product where a problem becomes apparent and contacting us promptly.
33.INDEMNITY FOR UNLAWFUL OR COMMERCIAL MISUSE
33.1 To the extent permitted by law, you will reimburse LA EXOMÉ, its affiliates and personnel for reasonable losses, claims, penalties and costs directly caused by your fraud, deliberate unlawful conduct, infringement of third-party rights, unauthorised resale or commercial exploitation, false customs declaration, malicious Website activity, or material breach committed outside ordinary personal consumer use.
33.2 If you are a Consumer, this indemnity does not apply to ordinary good-faith use of the Website or Products and does not require you to reimburse losses caused by LA EXOMÉ’s own breach, negligence or failure to mitigate.
33.3 A business Customer must also indemnify LA EXOMÉ against claims arising from its repackaging, relabelling, marketing claims, onward sale, export, storage, handling or distribution of Products without written authorisation or contrary to applicable law.
33.4 We will take reasonable steps to mitigate indemnified losses and will not recover the same loss twice.
34.REFUSAL, SUSPENSION AND TERMINATION
34.1 Without limiting other rights, we may refuse service, suspend an account, withhold promotional benefits or cancel unaccepted Orders where reasonably necessary to prevent fraud, abuse, security risk, unlawful activity, unauthorised resale, payment default or material breach.
34.2 Where reasonably practicable, we will explain the action and allow you to contact us. We may withhold details that would compromise fraud controls, investigations, legal obligations or another person’s rights.
34.3 Termination of an account does not cancel an accepted Order unless we have a lawful ground to cancel it and provide the appropriate refund.
34.4 Clauses intended by their nature to continue after termination, including payment obligations, intellectual property, user-content licence, liability, indemnity, dispute resolution and miscellaneous provisions, will survive.
35.FORCE MAJEURE
35.1 LA EXOMÉ is not liable for delay or failure caused by events beyond its reasonable control, including natural disaster, fire, flood, epidemic, pandemic, war, terrorism, civil disorder, cyberattack, utility failure, telecommunications failure, labour dispute, port congestion, carrier interruption, supplier failure, shortage, governmental action, border closure, embargo, sanctions or regulatory change.
35.2 Our affected obligations are suspended for the duration and extent of the event. We will use reasonable efforts to reduce the impact and resume performance.
35.3 If the event prevents fulfilment for an unreasonably long period, either party may cancel the unfulfilled part of the Order where permitted by law. We will refund amounts paid for Products not supplied.
35.4 Force majeure does not excuse payment for Products already delivered.
36.COMPLAINTS, GOVERNING LAW AND DISPUTE RESOLUTION
36.1 Please contact corporate@laexome.com first with the Order number, issue and requested resolution. We will attempt to investigate and respond within a reasonable time.
36.2 You and LA EXOMÉ agree to try in good faith to resolve a dispute through direct communication before commencing formal proceedings, except where urgent relief, a limitation period or a mandatory right requires immediate action.
36.3 These Conditions and each Order are governed by the laws of the Republic of Singapore, without regard to conflict-of-law rules.
36.4 Nothing in these Conditions deprives a Consumer of mandatory protections or a mandatory forum available under the law of the Consumer’s habitual residence.
36.5 Subject to clause 36.4, the courts of Singapore have exclusive jurisdiction over disputes arising from these Conditions or an Order.
36.6 The parties may agree to mediation, including through an appropriate Singapore mediation body, but mediation is not mandatory unless separately agreed in writing.
36.7 Nothing prevents either party from seeking injunctive or protective relief for misuse of intellectual property, confidential information, fraud or security threats.
37.MISCELLANEOUS
37.1 Entire agreement. These Conditions and the documents expressly incorporated by reference form the entire agreement concerning the retail sale of the Products and replace prior discussions relating to that sale. This does not exclude liability for fraud or a misrepresentation that cannot lawfully be excluded.
37.2 Severability. If a provision is invalid, unlawful or unenforceable, it will be modified to the minimum extent necessary to make it enforceable or, if that is not possible, severed. The remaining provisions continue in effect.
37.3 Waiver. A delay or failure to exercise a right is not a waiver. A waiver is effective only for the specific matter for which it is given.
37.4 Assignment. You may not transfer an Order or rights under it without our written consent. We may transfer our rights or obligations to an affiliate, purchaser of the business or service provider, provided this does not materially reduce a Consumer’s rights.
37.5 Subcontracting. We may use affiliates and contractors to perform fulfilment, payment, delivery, customer service, technology, safety and compliance functions, but remain responsible to the extent required by law.
37.6 No partnership. Nothing creates a partnership, joint venture, employment, fiduciary or agency relationship between you and LA EXOMÉ.
37.7 Third-party rights. Except where these Conditions expressly state otherwise, a person who is not a party to the Order has no right under the Contracts (Rights of Third Parties) Act 2001 or otherwise to enforce it.
37.8 Language. The English version prevails over a translation to the extent of any inconsistency, except where applicable law requires the local-language version to prevail.
37.9 Notices. Notices from us may be sent by email, platform message, Website notice or other contact method supplied with the Order. Notices to us must be sent to the contact details in clause 39 unless a specific process is prescribed.
37.10 No interpretation against drafter. To the extent permitted by law, no ambiguity will be interpreted against a party solely because that party drafted the provision.
38.CHANGES TO THESE CONDITIONS
38.1 We may revise these Conditions to reflect legal, regulatory, operational, security, technology, Product or business changes.
38.2 The version applying to an Order is generally the version made available when the Order was submitted, together with any specific terms accepted at checkout. Changes do not retrospectively alter an accepted Order unless required by law or agreed by both parties.
38.3 The current version will state its effective or last-updated date. You should save or print the version applicable to your purchase.
39.CONTACT INFORMATION
39.1 LA EXOMÉ PTE. LTD.
39.2 Singapore Unique Entity Number (UEN): 202529444D
39.3 Website: www.laexome.com
39.4 Customer Support: sales@laexome.com
39.5 Registered Office: 3 Coleman Street #03-24 Singapore 179804
39.6 Customer enquiries should include the Order number and the name, email address and telephone number used for the purchase. Do not send complete card details, passwords or one-time verification codes.
END OF GENERAL SALES CONDITIONS