LA Exomé Privacy Policy
- INTRODUCTION
LA EXOMÉ PTE. LTD. (“LA EXOMÉ“, “we“, “our” or “us“) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, process, store and protect your personal information when you:
- visit our website;
- create an account with us;
- purchase our products;
- subscribe to our newsletters;
- communicate with our customer service team;
- participate in promotions, events or surveys;
- interact with our social media channels;
- use any mobile applications operated by LA EXOMÉ; or
- otherwise interact with us.
This Privacy Policy applies globally unless supplemented by a country-specific privacy notice where required by applicable law.
By accessing our website or providing your personal information, you acknowledge that you have read and understood this Privacy Policy.
- WHO WE ARE
LA EXOMÉ PTE. LTD.
Registered in the Republic of Singapore
Email:
corporate@laexome.com
Website:
www.laexome.com
Customer Care:
+6587771988
Registered Address:
3 Coleman Street #03-24 Singapore 179804
- PERSONAL INFORMATION WE COLLECT
Depending on your interactions with us, we may collect the following categories of personal information.
3.1 Identity Information
- full name
- title
- gender (where voluntarily provided)
- date of birth
- age range
3.2 Contact Information
- email address
- telephone number
- billing address
- shipping address
- country
- region
3.3 Account Information
- login credentials
- encrypted password
- account preferences
- wish lists
- purchase history
- loyalty programme information
3.4 Payment Information
Payments are processed through secure third-party payment providers.
LA EXOMÉ does not store complete payment card numbers.
We may receive limited payment-related information including:
- payment status
- transaction identifiers
- payment method
- billing verification information
3.5 Order Information
- products purchased
- order value
- delivery method
- tracking information
- customer support enquiries
- refunds
- exchanges
3.6 Technical Information
When you visit our website, we may automatically collect:
- IP address
- browser type
- operating system
- device identifiers
- language preferences
- referring websites
- pages visited
- time spent on pages
- clickstream information
- cookies
- analytics information
3.7 Marketing Preferences
We may collect your preferences regarding:
- newsletters
- promotions
- SMS marketing
- product launches
- event invitations
3.8 Communications
Where you communicate with LA EXOMÉ, we may retain:
- emails
- online chats
- customer service calls
- social media messages
- product reviews
- survey responses
- HOW WE COLLECT INFORMATION
We collect personal information:
- directly from you;
- automatically through our website;
- from authorised retailers;
- from payment providers;
- from logistics providers;
- from social media platforms where permitted;
- through cookies and similar technologies; and
- from publicly available sources where permitted by law.
- HOW WE USE YOUR INFORMATION
We process your personal information for legitimate business purposes including:
Order Processing
- processing purchases
- confirming orders
- arranging deliveries
- handling returns
- providing customer support
Customer Account Management
- creating customer accounts
- authenticating users
- managing preferences
- maintaining purchase history
Communications
- responding to enquiries
- providing order updates
- notifying product recalls
- informing customers of service issues
Marketing
Subject to applicable law, we may send:
- newsletters
- exclusive offers
- promotional campaigns
- birthday rewards
- product recommendations
- invitations to events
You may unsubscribe at any time.
Website Improvement
We analyse website usage to:
- improve user experience
- optimise navigation
- enhance product recommendations
- develop new products
- improve website security
Fraud Prevention
We process information to:
- detect fraudulent transactions
- investigate suspicious activity
- verify customer identity
- comply with anti-money laundering obligations where applicable
Legal Compliance
We may process information where necessary to:
- comply with legal obligations
- respond to lawful requests
- protect legal rights
- resolve disputes
- enforce agreements
- LEGAL BASIS FOR PROCESSING
Where applicable under laws such as the GDPR, we process personal information based on one or more of the following legal grounds:
- your consent;
- performance of a contract;
- compliance with legal obligations;
- protection of vital interests;
- legitimate business interests; or
- other lawful grounds permitted by applicable legislation.
- DISCLOSURE OF PERSONAL INFORMATION
We may share information with:
- payment service providers;
- logistics companies;
- warehouse operators;
- customer support providers;
- marketing agencies;
- analytics providers;
- IT service providers;
- legal advisers;
- auditors;
- insurers;
- regulators;
- law enforcement authorities; and
- affiliated companies within the LA EXOMÉ group.
We do not sell your personal information.
- INTERNATIONAL DATA TRANSFERS
As an international luxury skincare company, LA EXOMÉ may transfer personal information between countries including Singapore, Malaysia, China, South Korea, Japan, the United Arab Emirates, the United Kingdom, the European Union, the United States and other jurisdictions where we operate or engage service providers.
Where required by applicable law, appropriate safeguards will be implemented to protect your information.
- COOKIES
Our website uses cookies and similar technologies to:
- remember preferences;
- analyse website traffic;
- improve functionality;
- personalise content;
- measure advertising effectiveness; and
- enhance security.
You may manage cookie preferences through your browser settings.
Some website functionality may be affected if cookies are disabled.
- ARTIFICIAL INTELLIGENCE
LA EXOMÉ may use artificial intelligence and automated technologies to:
- personalise product recommendations;
- improve customer support;
- detect fraud;
- analyse purchasing trends;
- optimise website performance; and
- improve marketing effectiveness.
Where legally required, meaningful decisions affecting individuals will not be based solely on automated processing without appropriate safeguards.
- DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
- fulfil contractual obligations;
- provide customer services;
- comply with legal requirements;
- resolve disputes;
- maintain business records; or
- protect our legitimate interests.
Retention periods may differ depending upon the nature of the information and applicable laws.
- SECURITY
LA EXOMÉ implements commercially reasonable technical, administrative and organisational safeguards designed to protect personal information.
These measures include:
- encryption;
- secure payment processing;
- access controls;
- firewalls;
- monitoring systems;
- regular security assessments;
- employee confidentiality obligations.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
- YOUR PRIVACY RIGHTS
Subject to applicable law, you may have the right to:
- access your personal information;
- correct inaccurate information;
- request deletion;
- restrict processing;
- object to processing;
- withdraw consent;
- request data portability;
- request human review of certain automated decisions;
- unsubscribe from marketing communications; and
- lodge complaints with the relevant supervisory authority.
Requests may be submitted to:
- CHILDREN’S PRIVACY
Our website and products are not directed to children under the age of sixteen (16), or such higher age required by applicable law.
We do not knowingly collect personal information from children without appropriate parental consent.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete such information.
- THIRD-PARTY WEBSITES
Our website may contain links to third-party websites.
LA EXOMÉ is not responsible for the privacy practices, content or security of external websites.
Customers should review the privacy policies of any third-party websites they visit.
- DO NOT TRACK
Some web browsers provide “Do Not Track” signals.
Because there is currently no universally accepted standard, LA EXOMÉ does not respond differently to such signals.
- CHANGES TO THIS PRIVACY POLICY
We may amend this Privacy Policy from time to time.
Updated versions become effective immediately upon publication unless otherwise stated.
Where required by applicable law, we will provide additional notice regarding material changes.
- CONTACT US
If you have questions regarding this Privacy Policy or our handling of personal information, please contact:
LA EXOMÉ PTE. LTD.
Website:
www.laexome.com
Email:
corporate@laexome.com
Customer Care:
+65 87771988
Registered Office:
3 Coleman Street #03-24 Singapore 179804
- JURISDICTION-SPECIFIC RIGHTS
Where required by applicable law, residents of certain jurisdictions, including Singapore, the European Economic Area, the United Kingdom, California and other applicable regions, may have additional privacy rights under local legislation.
Nothing in this Privacy Policy limits any rights granted to individuals under applicable privacy or consumer protection laws.
In the event of any inconsistency between this Privacy Policy and mandatory local laws, the applicable local laws shall prevail to the extent of the inconsistency.