LA EXOMÉ | LEGAL

WEBSITE TERMS OF USE &
CONDITIONS OF SALE

www.laexome.com and related LA EXOMÉ digital storefronts

Operator: LA EXOME PTE. LTD. (UEN 202529444D)

Effective date: 28 July 2026

Primary law and jurisdiction: Singapore, subject to mandatory consumer rights

 

IMPORTANT CONSUMER NOTICE: These Terms contain important provisions about order acceptance, delivery, returns, product use, dispute resolution and limits on liability. Nothing in these Terms excludes or restricts any right or remedy that cannot lawfully be excluded or restricted. Please read these Terms before using the Site or placing an Order and save a copy for your records.

• About These Terms and the Seller

– Contracting entity

The website at www.laexome.com and its country or language versions (collectively, the Site) are operated by LA EXOME PTE. LTD. (UEN 202529444D), a company incorporated in Singapore (LA EXOME, we, us or our). Unless the checkout page, Order Confirmation or applicable marketplace listing clearly identifies another seller, LA EXOME is the seller of Products purchased directly through the Site.

Our business contact address is 3 Coleman Street, #03-24, Singapore 179804. Our customer service email address is sales@laexome.com and our telephone number is +65 8777 1988. Do not send returns to this address unless we have first issued written return instructions.

References on the Site to an office, liaison office, representative, distributor, research collaborator or contact point in another country do not make that person or entity the seller of an Order unless the checkout page or Order Confirmation expressly says so.

– Scope

These Terms govern:

• access to and use of the Site, including accounts, content, features, forms and communications;
• purchases of skincare, cosmetic products, gift sets, samples, accessories and other items offered by us through the Site (Products); and
• reviews, images, videos, comments, feedback and other material submitted to us or through the Site (User Content).

If you buy through a third-party marketplace, social-commerce platform, authorised retailer or distributor, that seller’s terms and the platform’s terms may apply to the transaction. These Terms apply only to the extent they are displayed, linked or incorporated into that transaction and do not make LA EXOME the seller where another seller is clearly identified.

– Policies incorporated into these Terms

Our Privacy Policy, Cookie Policy or cookie preferences tool, Shipping and Returns Policy, product-specific instructions, promotion-specific terms and any terms displayed at checkout form part of the relevant relationship to the extent they apply. The Privacy Policy governs how we handle personal data and is not converted into contractual consent merely by being referenced here.

If there is an inconsistency, the following order of priority applies, subject always to mandatory law:

• a separate written agreement signed by an authorised representative of LA EXOME;
• product-, promotion- or Order-specific terms clearly presented before purchase;
• the Shipping and Returns Policy for delivery and return procedures;
• these Terms; and
• other general Site policies.

A policy or specific term applies only to its stated subject matter. No promotional message, social-media post or statement by a person who is not authorised to bind LA EXOME changes an accepted Order unless we confirm the change in writing.

– Mandatory rights

Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right, remedy or liability that Applicable Law does not permit us to exclude, restrict or modify. This includes applicable rights relating to goods that do not conform to contract and liability that cannot lawfully be limited.

The protections in these Terms are cumulative. A voluntary return window or notice request does not extinguish a longer non-excludable statutory right.

– International access and availability

The Site may be accessible worldwide, but access does not mean that every Product or feature is offered, lawful, registered, notified, approved, suitable for import or available for delivery in every country. The destinations available at checkout indicate where we are presently willing to consider Orders; they are not a representation that every Product is suitable for every person’s circumstances or may be imported without conditions.

We may restrict the Site, Products, payment methods, promotions or delivery destinations by country, region, account, quantity or other lawful criteria.

• Definitions

In these Terms:

• Applicable Law means any law, regulation, regulatory requirement, court order or binding code that applies to the relevant person, Product, transaction or activity.
• Business Customer means a person acquiring or using Products wholly or mainly for business, trade, resale, professional use or commercial distribution.
• Consumer means an individual acting wholly or mainly outside that individual’s trade, business, craft or profession.
• Content means the Site and all text, product descriptions, layouts, designs, software, databases, research summaries, clinical information, photographs, videos, audio, graphics, logos, trade marks and other material made available by or for LA EXOME.
• Order means a request submitted to purchase one or more Products.
• Order Acknowledgement means an automated or other message confirming that we received an Order. It is not acceptance of the Order.
• Order Confirmation means our written confirmation that we have accepted an Order or dispatched the relevant Products.
• Policies means the policies and specific terms referred to under the section titled Policies incorporated into these Terms.
• Product includes an individual item, set, bundle, promotional item, gift, sample or accessory offered by us.
• Site has the meaning given under Contracting entity and includes any replacement domain or LA EXOME digital storefront that links to these Terms.
• User Content has the meaning given under Scope.
• you or your means the person accessing the Site, submitting an Order or otherwise dealing with us. If that person acts for an organisation, it also includes that organisation where the context permits.

Headings are for convenience. Words such as including, includes and for example do not limit the words that precede them.

• Acceptance, Eligibility and Authority

– Acceptance for Site use

By accessing or using the Site, you agree to the provisions of these Terms that govern Site use. If you do not agree, do not use the Site.

– Acceptance for purchases

Before submitting an Order, you must review the Order details and accept these Terms and any Policies presented at checkout. Your Order is an offer to purchase on those terms. A binding sales contract is formed only as described under Order Acceptance and Contract Formation.

– Age and capacity

You must be at least 18 years old and have legal capacity to place an Order. A minor may use the Site only under the supervision of a parent or legal guardian, but the parent or guardian must place any Order and is responsible for it.

– Acting for another person or organisation

If you use the Site or place an Order for another person or organisation, you represent that:

• you are authorised to act for and bind that person or organisation;
• all information you provide is complete and accurate; and
• the intended purchase and use are lawful.

If you are not authorised, you may be personally responsible for the transaction and any resulting loss to the extent permitted by law.

– Saving the terms

You should download or print the version of these Terms and any Order-specific terms shown when you submit an Order. We may retain electronic records of acceptance and transactions as permitted by law.

• Accounts and Account Security

– Account information

You must provide current, complete and accurate information and promptly update it if it changes. You must not create an account using another person’s identity or misleading information, or create multiple accounts to evade purchase limits, promotion rules, security controls or an account restriction.

– Credentials

You are responsible for keeping login credentials, verification codes and devices secure. Do not share credentials or allow another person to use your account. Notify us promptly at sales@laexome.com if you suspect unauthorised access, loss of credentials or fraudulent activity.

– Activity and verification

Subject to Applicable Law, we may treat activity carried out through your authenticated account as authorised until you notify us of suspected compromise. We may require identity, payment, delivery or account verification before processing an Order, changing account details, issuing a refund or disclosing account information.

– Security measures

We may reset credentials, require multi-factor authentication, limit features, place an Order on hold, suspend an account or take other reasonable protective action where we detect suspected fraud, compromise, abuse, automated activity or a security risk. We are not obliged to disclose confidential fraud-detection criteria.

– Account closure

You may request account closure, subject to identity verification and our legal rights and record-retention duties. Closing an account does not cancel an accepted Order, erase amounts owed, end an investigation or require deletion of records we must or may lawfully retain.

• Permitted Use of the Site

We grant you a limited, revocable, non-exclusive, non-transferable and non-sublicensable permission to access and use the Site and Content for personal, lawful, non-commercial purposes and, for a Business Customer, solely to evaluate or administer an authorised business relationship with us.

This permission does not transfer ownership of the Site or Content. It ends automatically if you breach these Terms. Any use not expressly permitted is prohibited unless we approve it in writing.

You are responsible for your device, software, internet access and any charges incurred in accessing the Site.

• Product Information and Market Variations

– Reasonable accuracy

We take reasonable care to present material Product information accurately. Product names, functions, quantities, net contents, prices, key warnings and ingredient information are subject to the Product label, packaging and Order-specific information applicable to the market in which the Product is supplied.

– Images and displays

Images are illustrative. Colours, texture, sheen, scale and packaging may appear differently because of lighting, photography, screen settings, manufacturing tolerances and design updates. A non-material packaging change does not make a Product defective.

– Formulation, packaging and regional differences

We may update a formulation, Product name, packaging, ingredient nomenclature, instructions or claims to improve a Product, respond to supply changes or meet regulatory requirements. Products for different markets may have different packaging, instructions, names or formulations. The version supplied under an accepted Order will materially correspond to the description presented for that Order, subject to lawful non-material variations.

Always read the ingredient list, warnings, batch information, expiry or durability information and directions on the Product actually delivered. If online information and the delivered label differ in a way that may affect safe use, do not use the Product and contact us.

– Availability

All Products are subject to availability. Displaying a Product does not guarantee stock, reserve stock or require us to accept an Order. We may discontinue Products, change future prices, introduce purchase limits or correct Site information without liability, but changes will not alter an already accepted Order except as permitted by these Terms or Applicable Law.

– Suitability

Unless we expressly confirm otherwise in writing, we do not represent that a Product is suitable for a particular allergy, medical condition, procedure, medication, skin condition, professional treatment, climate or intended use. You remain responsible for reviewing the delivered label and obtaining appropriate professional advice where needed.

• Cosmetic Use, Safety and Medical Disclaimer

– Cosmetic products only

LA EXOME Products are cosmetics for external use unless a label expressly states otherwise. They are not medicines and are not intended to diagnose, prevent, treat or cure a disease or medical condition. The Site does not provide medical diagnosis, treatment or personalised medical advice.

– Directions and precautions

You must:

• follow the instructions, warnings, storage conditions and period-after-opening guidance on the Product and its packaging;
• check the ingredient list before use, particularly if you have known sensitivities or allergies;
• conduct an appropriate patch test before first use where the Product instructions or your circumstances call for one;
• avoid direct contact with the eyes, ingestion, use on broken or severely irritated skin, or any other use contrary to the label;
• use clean hands or applicators and avoid contamination, unauthorised dilution, mixing, refilling or decanting;
• keep Products out of reach of children and pets; and
• stop use if the Product changes unexpectedly in colour, odour or texture or if you experience irritation or another adverse reaction.

– Individual results

Skin type, age, environment, routine, frequency of use and other individual factors affect results. No result is guaranteed. Testimonials, reviews, before-and-after material and individual experiences do not establish that the same outcome is typical or will occur for you.

– Professional advice and urgent care

Consult an appropriately qualified healthcare professional before use if you have a medical condition, severe allergy, active skin disorder, are pregnant or breastfeeding, are receiving medical or aesthetic treatment, or are uncertain whether a Product is suitable.

If you experience a severe, persistent or rapidly worsening reaction, stop use and seek medical attention promptly. In an emergency, contact the appropriate emergency service. Keep the Product, packaging and batch information where safe to do so.

– Reporting a suspected adverse event

Please report a suspected serious adverse effect or material Product defect promptly using the contact details at the end of these Terms. Include the Order number, Product name, batch number, photos where appropriate, dates of use, symptoms and relevant medical information that you choose or are required to provide. We may request additional information, arrange collection or testing, and share necessary information with manufacturers, laboratories, insurers, professional advisers or regulators in accordance with Applicable Law and our Privacy Policy.

Nothing in this section excludes liability for a defective Product, negligence or another matter that cannot lawfully be excluded.

• AI, Clinical and Educational Content

– Meaning of AI-related descriptions

References to AI, AI-powered, AI-designed, computational screening, algorithms, intelligent matching or similar terms describe aspects of research, ingredient discovery, formulation development, data analysis or brand methodology. They do not mean that the Site or Product provides a real-time artificial-intelligence diagnosis, a medical device function or an individual treatment recommendation.

– Clinical and scientific information

Clinical findings, laboratory findings, ingredient data and scientific explanations on the Site relate to the particular test material, protocol, population, measurement, concentration or conditions described. Ingredient-level findings do not automatically establish an identical finished-Product effect. Results may not be representative of every user and are not a guarantee of outcome.

– Educational purpose

Research summaries, articles, videos, charts and expert commentary are general educational and marketing information. They are not a substitute for professional medical, dermatological, scientific, regulatory, legal or other advice.

– Regulatory status

A product notification, filing, certificate, test report or regulatory submission does not imply endorsement or approval by a regulator unless the regulator expressly states that it is an approval and we accurately identify its scope. You must not describe a Product as approved, endorsed or certified by an authority based solely on a notification or filing.

• Orders and Contract Formation

– Your offer

By selecting Products, providing required information, accepting the applicable terms and selecting the final order button, you submit an offer to buy the listed Products at the total shown, subject to these Terms.

– Order Acknowledgement

An Order Acknowledgement only confirms receipt. Payment authorisation, reservation of funds, a pending card entry, an account status or a customer-service communication does not by itself mean we accepted the Order.

– Acceptance

Unless we expressly state otherwise, we accept an Order only when we send an Order Confirmation stating that the Order has been accepted or dispatched. If Products are dispatched separately, each dispatch may form a separate contract for the Products in that dispatch.

– Grounds to decline or cancel before dispatch

We may decline, hold or cancel an Order before dispatch where reasonably necessary, including because of:

• unavailable stock or a discontinued Product;
• an obvious price, description, promotion, tax or system error;
• incomplete, inconsistent or unverifiable information;
• failed, reversed or unauthorised payment;
• suspected fraud, chargeback abuse, automated purchasing, resale, diversion or breach of purchase limits;
• delivery, import, export, sanctions, safety or regulatory restrictions;
• a security incident or technical failure; or
• a breach of these Terms.

If we cancel after capturing payment, we will refund the amount charged for the cancelled Products and any related delivery charge that is no longer applicable. We are not responsible for a bank, card issuer, wallet provider or currency-conversion provider’s processing time, hold or fee.

– Changes and cancellation requested by you

Check your cart, quantity, Product configuration, address and contact details carefully. Contact us promptly if you request a change or cancellation. We do not guarantee that a change or cancellation can be made after submission because processing may begin immediately.

If an Order has already been accepted or dispatched, any cancellation or return is subject to the returns provisions, the Shipping and Returns Policy and Applicable Law.

– Pre-orders and backorders

If we offer a pre-order or backorder, the stated availability date is an estimate unless expressly guaranteed. We may ship available Products separately. If a material delay occurs, we may provide a revised estimate and any cancellation right required by Applicable Law.

– Product configurations and minimum quantities

Products are sold only in the units, sets, boxes, bundles and minimum quantities displayed at checkout. A customer cannot require us to split a sealed set, gift set, multi-piece box or other Product configuration unless we agree or Applicable Law requires a remedy for a non-conforming component.

• Prices, Currency, Taxes and Payment

– Currency and displayed prices

Unless clearly stated otherwise, prices on the Singapore storefront are in Singapore dollars. Where we are required to charge Singapore GST, consumer-facing prices on the Singapore storefront are intended to be GST-inclusive. The checkout page shows the total payable to us before you submit the Order, subject to international duties or charges that cannot reasonably be calculated or collected by us in advance.

For another country storefront, the currency and tax treatment shown at checkout apply. A dollar sign without another currency identifier refers to the currency identified for that storefront or checkout.

– Delivery charges and import charges

Delivery charges, remote-area surcharges and other charges payable to us will be shown before Order submission where reasonably calculable. Customs duties, import taxes, brokerage charges and local government fees not collected by us are governed by the international-order provisions.

– Price changes and errors

We may change future prices at any time. A price change does not affect an accepted Order. If we identify an obvious error before dispatch, we may cancel the affected item and refund it or invite you to place or confirm an Order at the correct price. We will not knowingly enforce a price that an ordinary customer should reasonably recognise as an obvious error.

– Payment authority

You must use a valid payment method that you are authorised to use. You authorise us and our payment providers to obtain payment authorisation, charge the amount due, conduct fraud screening, process refunds and take related steps necessary to complete the transaction.

– Payment providers and bank charges

Payment processing may be provided by a third party under its own terms. We do not control foreign-exchange rates, issuer fees, wallet fees, international transaction charges or temporary authorisation holds imposed by your provider.

– Failed payments and chargebacks

If payment fails, is reversed or is reasonably suspected to be unauthorised, we may suspend fulfilment, cancel the Order, recover Products not paid for where lawful, or restrict the account.

Before initiating a chargeback, please contact us so we can investigate. Nothing prevents a Consumer from using a lawful chargeback or statutory remedy. Knowingly submitting a false chargeback, withholding material facts or retaining both a refund and the Products may constitute fraud and may result in account restriction and recovery action.

• Promotions, Codes, Samples and Gifts

– Additional promotion terms

A promotion may have its own eligibility, start and end time, territory, stock, channel, Product, minimum spend, maximum benefit, account or redemption conditions. Material restrictions will be stated with or reasonably near the promotion and form part of these Terms.

– Use of codes

Unless the promotion says otherwise:

• a code may be used once per eligible customer and Order;
• only one code may be used per Order;
• codes cannot be combined, exchanged for cash, sold, transferred, copied or applied retrospectively;
• a code applies only to eligible Products and excludes delivery, duties, taxes and gift cards where applicable; and
• a promotion ends at the stated Singapore time or when allocated stock is exhausted, whichever occurs first.

– Errors and abuse

We may reject or cancel a promotion before Order acceptance if it was issued, displayed or applied because of an obvious error, unauthorised publication, manipulation, technical malfunction or breach of the stated rules. After acceptance, we will act only as permitted by Applicable Law and will not use this provision to create a false or misleading promotion.

– Discounts and reference prices

Any comparison, usual price, strikethrough price, saving, countdown, stock indicator or limited-time claim must have a genuine and supportable basis. A general statement that terms apply does not replace any prominent disclosure required by law.

– Free delivery

Free delivery means that the specified base delivery charge is waived for eligible Orders. It does not include customs duties, import taxes, failed-delivery charges, customer-requested upgrades or other exclusions clearly disclosed with the offer.

– Samples and gifts

Samples and gifts are subject to availability, have no cash value and are not for resale. Where lawful and reasonable, we may substitute a promotional item with one of similar or greater value. If you return an Order that qualified for a gift or threshold promotion, you must return the unused gift or we may adjust the refund by the disclosed or reasonable value of the unreturned benefit, to the extent permitted by law.

• Delivery, Title and Risk

– Delivery address

You must provide a complete, accurate and deliverable address, recipient name, telephone number and any information reasonably needed by the carrier or customs authority. We are not responsible for delay or additional cost caused by incorrect or incomplete information supplied by you, subject to Applicable Law.

– Estimates

Dispatch and delivery dates are estimates unless we expressly guarantee a date. Delivery may be affected by stock, carrier capacity, customs, security checks, weather, public events, infrastructure failures and other circumstances. We will take reasonable steps to fulfil accepted Orders and will provide any remedy required for an unreasonable or legally significant delay.

– Carriers and partial delivery

We may select and change carriers, fulfil from different locations and make partial deliveries. You will not be charged an additional base delivery fee solely because we choose to split an Order, unless you requested the split or upgrade.

– Title

Ownership of a Product passes to you only after we receive full cleared payment for it and it is delivered, unless Applicable Law requires otherwise. Until then, you must not resell, pledge, alter or dispose of the Product.

– Risk

Risk of accidental loss or damage passes when the Product is delivered to you, a person identified by you, or a safe place, parcel locker or collection point chosen or authorised by you. If you independently appoint a carrier that we did not offer, risk may pass when we hand the Product to that carrier, to the extent permitted by Applicable Law.

– Delivery instructions and unattended delivery

If you instruct a carrier to leave a parcel unattended, with a neighbour, at reception, in a locker or in another safe place, delivery in accordance with that instruction constitutes delivery to you, subject to carrier error and Applicable Law. Choose a secure and appropriate location, especially for Products sensitive to heat, sunlight, moisture or contamination.

– Inspection on delivery

Inspect the parcel promptly. If it is visibly damaged, tampered with, leaking or materially compromised, photograph the parcel and contents before disposal and contact us promptly. Do not use a Product that appears unsafe or materially altered.

– Failed, refused or uncollected delivery

If delivery fails because of an incorrect address, refusal, non-payment of import charges, failure to collect, absence after reasonable attempts or another matter within your control, we may:

• arrange redelivery at your cost;
• treat the parcel as returned when it reaches us; and
• deduct reasonable, actual and unrecoverable outward delivery, return, customs, storage or handling costs from any refund, where permitted by law.

No refund is due for a parcel lawfully abandoned or destroyed because it cannot be returned, except to the extent required by Applicable Law or where the failure was caused by us.

– Parcel marked delivered but not received

Notify us and the carrier promptly, preferably within 48 hours after the delivery scan. Check with household members, reception, neighbours and the selected safe place. We may require a declaration, identification, police report or cooperation with the carrier’s investigation where proportionate. This preferred notice period supports investigation and does not remove a non-excludable legal right.

• International Orders, Customs and Trade Restrictions

– Importer of record

Unless checkout or the Order Confirmation expressly says that we will act as importer of record or that duties are prepaid, the recipient is the importer of record and is responsible for import eligibility, permits, customs declarations, duties, taxes, brokerage and local charges.

– Customs information

You authorise us and our providers to supply truthful information reasonably required for export, customs clearance, delivery, fraud prevention and regulatory compliance. We will not mark a commercial Order as a gift, understate value, misdescribe a Product or provide false documents.

– Local restrictions

Before ordering internationally, you must make reasonable checks that the Product may lawfully be imported and used at the destination. You must not use freight forwarding, false declarations, trans-shipment or another method to bypass a territorial, sanctions, safety, purchase or regulatory restriction.

– Customs delay, rejection or seizure

We are not responsible for a customs delay outside our reasonable control. If a parcel is rejected, returned, seized, abandoned or destroyed because of a restriction, unpaid charge, missing customer-provided document or other matter not caused by us, the failed-delivery provisions apply. If the issue results from our error or a Product that we unlawfully supplied, we will provide the remedy required by Applicable Law.

– Export controls and sanctions

You must not buy, export, re-export, transfer or use Products in breach of applicable trade sanctions, export controls or restrictions. We may screen and decline or cancel a transaction where reasonably necessary to comply with law or a binding request.

– Mandatory local rights

Consumers may have mandatory rights in their home jurisdiction, including longer cancellation periods or special return rules. Those rights apply notwithstanding a shorter voluntary policy in these Terms. Where a sealed cosmetic or hygiene-sensitive item is exempt from a statutory change-of-mind right after unsealing, we may rely on that exemption to the extent lawfully disclosed and applicable.

• Returns, Exchanges and Refunds

– Voluntary change-of-mind return

Unless a more favourable Shipping and Returns Policy or mandatory law applies, a Consumer who bought directly from the Site may request a change-of-mind return within 7 calendar days after delivery. To qualify, the Product must:

• be unused, unopened and in its original saleable condition;
• have every hygiene seal, security seal, anti-counterfeit feature and protective film intact;
• include the original packaging, accessories, inserts, gifts and proof of purchase; and
• not be excluded under the non-returnable items provision.

Approval is not guaranteed until we inspect the returned Product.

– Non-returnable items

Unless defective, incorrectly supplied or required by Applicable Law, we do not accept change-of-mind returns of:

• opened, unsealed, used, tested, swatched, activated or partially consumed cosmetics;
• Products unsuitable for return for health-protection or hygiene reasons once unsealed;
• Products damaged, contaminated, expired or improperly stored after delivery;
• personalised, made-to-order or clearly marked final-sale Products where the exclusion is lawful and disclosed;
• free samples, gifts, gift cards or promotional items not purchased separately; or
• a component separated from a set, bundle or multi-piece retail unit.

– Return authorisation

Contact sales@laexome.com before sending anything. Provide the Order number, Product, quantity, reason and requested remedy. If approved, we will issue return instructions and, where used, a return authorisation number. Unauthorised or misdirected returns may be refused, delayed or returned at your cost.

– Return shipment

For a voluntary change-of-mind return, you are responsible for secure packaging, tracked return delivery and the risk and cost of return until receipt, unless Applicable Law or our published policy says otherwise. Original delivery charges, premium delivery upgrades, duties and third-party fees are not refundable for a voluntary return except where law requires.

For a confirmed defective, damaged or incorrect Product, we will bear reasonable return costs in accordance with Applicable Law and our instructions.

– Inspection

We may inspect, photograph, weigh and test a returned Product as reasonably necessary. If the Product does not meet the return conditions, we may reject the return or reduce the refund by the loss in value caused by handling beyond what was reasonably necessary to inspect it, where Applicable Law permits.

– Refund method and timing

Approved refunds are made to the original payment method unless law requires or both parties agree otherwise. We generally initiate the refund within 14 business days after approval and receipt of any required return. Your payment provider may take additional time to credit it.

We may withhold a voluntary-return refund until we receive the Product or satisfactory proof of return, where permitted by law.

– Exchanges

Exchanges are subject to stock and may be processed as a return and new Order. We may instead offer a replacement, credit, price reduction or refund where lawful and appropriate.

– Return abuse

We may refuse a voluntary return, restrict future purchases or close an account where there is evidence of fraud, wardrobing, deliberate damage, repeated false claims, counterfeit substitution or systematic abuse. This does not affect a genuine statutory claim.

• Defective, Damaged, Incorrect or Recalled Products

– Prompt notice

Check Products promptly after delivery. For transit damage, leakage, tampering, a missing item or an incorrect Product, notify us as soon as reasonably possible and preferably within 48 hours. For another apparent defect, notify us promptly after discovery. These periods help preserve evidence and carrier claims but do not shorten any non-excludable statutory period.

– Information required

We may reasonably request:

• the Order number and purchaser details;
• the Product name, size, quantity and batch number;
• clear photographs or video of the parcel, label, seals, damage or issue;
• a description of storage, handling and use; and
• return of the Product and packaging for inspection or testing.

Do not discard a Product relevant to a claim unless it is unsafe to retain or we authorise disposal. Do not send a potentially hazardous parcel without our instructions.

– Remedies

If a Product did not conform to contract at delivery, we will provide the remedy required by Applicable Law. Depending on the circumstances, this may be replacement, refund, price reduction or another appropriate remedy. Where law permits us to choose, we may select the most proportionate remedy that can be provided within a reasonable time and with minimal inconvenience.

– Matters not caused by a defect

A remedy is not available to the extent the issue was caused by:

• use contrary to instructions, misuse, accidental damage or contamination after delivery;
• improper temperature, sunlight, humidity or storage;
• use after expiry or outside the period-after-opening guidance;
• unauthorised modification, mixing, decanting, repair, relabelling or resale;
• normal and disclosed variation in colour, scent, texture or packaging; or
• a characteristic or defect clearly disclosed and accepted before purchase.

This provision does not apply where the stated cause is itself attributable to our breach or where Applicable Law provides otherwise.

– Product safety action or recall

We may contact customers, suspend sales, issue safety advice, request return or disposal, replace a Product or refund it where a recall, defect investigation or precautionary action is required. You must follow reasonable safety instructions and must not resell or continue distributing a Product subject to a recall or stop-sale notice.

• Sets, Bundles and Promotional Configurations

A set, box, bundle or promotional configuration is sold as one retail unit unless checkout says otherwise. A voluntary return must include the complete unit and all included gifts, inserts and accessories.

If only one component is defective or incorrect, we may remedy that component without replacing or refunding unaffected components where this is lawful and proportionate.

If a partial return is permitted, the refund is based on the amount actually allocated or paid for the returned component, not its standalone list price. We may recalculate a threshold discount, bundle saving or gift entitlement where the remaining Order no longer qualifies, subject to Applicable Law.

• Purchase Limits, Personal Use, Resale and Diversion

– Personal-use presumption

Unless we enter into a separate written business agreement, Site purchases are for the purchaser’s or genuine gift recipient’s personal use. They do not appoint the purchaser as an agent, reseller, distributor, franchisee, representative or authorised stockist.

– Limits and suspicious Orders

We may impose per-Product, per-Order, per-account, per-household, per-payment-method or per-period limits. We may aggregate related Orders and decline suspected bulk purchasing, automated purchasing, diversion, commercial export or resale.

– Prohibited commercial activity

Without our written authorisation, you must not:

• resell, distribute, supply to a marketplace or use Products as professional treatment stock;
• remove, obscure, alter or reproduce a batch code, security label, serial number, anti-counterfeit feature, ingredient list, warning or origin statement;
• repackage, refill, decant, split, relabel, translate or combine Products for supply to another person;
• state or imply that you are authorised, affiliated, certified or endorsed by LA EXOME;
• register or use a business name, domain, social-media handle, keyword or advertisement confusingly similar to our brands; or
• use Product images, clinical material or Content to market unauthorised or counterfeit goods.

– Separate commercial terms

Wholesale, distributor, retailer, professional-use and partnership purchases require separate written terms. If a Business Customer buys through the consumer Site without disclosure, we may treat the transaction as unauthorised and exercise any lawful cancellation, suspension or enforcement right.

• Authenticity and Unauthorised Sellers

We stand behind Products sold directly by us and through sellers we expressly identify as authorised, subject to the applicable seller’s terms and law.

We cannot verify the origin, storage, handling, integrity or authenticity of Products obtained from an unauthorised seller. To the extent permitted by law, LA EXOME is not responsible for a counterfeit, tampered, expired, diverted or improperly stored Product acquired from such a source. Your contractual claim for that purchase is against the seller identified in that transaction.

An authentication code or security feature is one verification tool, not an absolute guarantee. Codes may be copied, previously redeemed, damaged or fraudulently reproduced. We may limit repeated verification attempts and request proof of purchase and photographs.

Report suspected counterfeits or unauthorised sales to sales@laexome.com. Do not knowingly sell, distribute or promote a suspected counterfeit Product.

• User Content, Reviews and Feedback

– Responsibility

You retain ownership of rights you have in User Content, but you are solely responsible for it. You must have all rights, permissions and consents necessary to submit it and grant the licence below.

– Licence

By submitting User Content to us or through a feature intended for publication, you grant LA EXOME and its affiliates a non-exclusive, worldwide, royalty-free, transferable and sublicensable licence, for the duration of the relevant intellectual-property rights, to host, store, reproduce, format, adapt, translate, publish, display, communicate, distribute and use that User Content to operate, improve, document and promote the Site, Products and LA EXOME.

This licence includes use in our websites, social media, advertising, retail materials, presentations and internal records. To the extent permitted by law, you consent to reasonable editing for length, grammar, format and brand presentation and waive or agree not to assert moral rights, provided we do not materially misrepresent your genuine experience.

– Your promises

You represent that User Content:

• is genuine, accurate in all material respects and based on your actual experience where presented as a review;
• is not false, misleading, defamatory, threatening, discriminatory, obscene or unlawful;
• does not infringe intellectual property, privacy, publicity, confidentiality or another person’s rights;
• does not contain malware, hidden advertising, personal data of another person without authority or confidential information;
• does not make an unsubstantiated medical or regulatory claim; and
• clearly discloses any payment, gift, discount, employment, family relationship or other material connection relevant to an endorsement.

– Moderation

We are not obliged to publish or monitor User Content. We may verify, reject, remove, restrict, archive or disclose it where reasonably necessary to enforce these Terms, protect users, respond to a legal request or maintain review integrity. We will not manipulate reviews to create a false or misleading overall impression.

– Feedback

If you submit an idea, suggestion or feedback not marked and accepted by us in writing as confidential, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use and implement it without payment or restriction, subject to Applicable Law.

• Intellectual Property

– Ownership

The Site, Content, LA EXOMÉ name and logo, product names, packaging, trade dress, research presentation, databases and other brand assets are owned by or licensed to LA EXOME and are protected by intellectual-property and unfair-competition laws. Certain formulations, methods, designs or technologies may also be protected by patents, pending applications, registered designs, confidential know-how or trade secrets.

– Restrictions

Except for the limited permission under Permitted Use of the Site, you must not, without our prior written permission:

• copy, reproduce, republish, upload, transmit, distribute, sell, license, adapt, translate or create derivative works from the Site or Content;
• frame, mirror, embed or create a confusingly similar version of the Site;
• remove rights-management information, watermarks, notices or technical protections;
• scrape, crawl, harvest, index, cache or systematically extract Content or data, whether manually or automatically;
• use Content, Product images, research or data to train, evaluate, fine-tune or supply an artificial-intelligence or machine-learning system;
• reverse engineer, decompile or attempt to discover source code, non-public systems, formulations, manufacturing methods or confidential know-how, except where a statutory right cannot be excluded;
• use our trade marks in paid keywords, metadata, domain names, handles, company names or comparative advertising in a misleading manner; or
• use Content for resale, counterfeit activity, commercial exploitation or a competing product.

Search engines may index public pages only in accordance with our robots instructions and normal search-engine practices. This limited tolerance does not permit data harvesting, model training or commercial republication.

– Trade mark notice

No use of a LA EXOME trade mark, logo or trade dress is permitted without written approval. A permitted hyperlink must be accurate, lawful, non-misleading and must not imply endorsement or affiliation.

– Rights complaints

If you believe Content or User Content infringes your rights, contact corporate@laexome.com with identification of the work or right, the material complained of, the relevant URL, your contact details, a statement of authority and supporting evidence. We may request verification and act in accordance with Applicable Law.

• Prohibited Conduct

You must not:

• use the Site or Products for an unlawful, fraudulent, deceptive or harmful purpose;
• probe, scan, test or bypass a vulnerability, authentication measure, rate limit, geographic control, purchase limit or security feature;
• introduce malware, malicious code, denial-of-service activity or an excessive load;
• access non-public areas, source code, accounts, systems or data without authority;
• use bots, scripts, browser automation, scraping tools or other automated means to create accounts, buy Products, collect data or interact with the Site without written permission;
• intercept communications or collect another person’s personal data;
• impersonate another person, misrepresent affiliation or submit false contact, payment, delivery, customs or review information;
• manipulate prices, promotions, stock indicators, reviews, referrals, authentication codes or Site functionality;
• submit fraudulent Orders, use stolen payment credentials or abuse refunds, returns or chargebacks;
• infringe intellectual property or privacy rights;
• harass staff, carriers, partners or other users; or
• encourage, assist or attempt any prohibited act.

We may investigate suspected misconduct, preserve evidence, cooperate with payment providers, carriers, platforms, rights holders and lawful authorities, and pursue available remedies. We are not required to disclose information that would compromise security, an investigation or another person’s rights.

• Third-Party Services, Links and Marketplaces

The Site may use or link to payment processors, couriers, hosting providers, analytics tools, social networks, maps, customer-support systems and other third-party services. Their separate terms and privacy notices may apply to your direct use of their services.

A link or integration is provided for convenience and does not by itself imply endorsement. We do not control an independent third party’s content, availability, security or acts. To the extent permitted by law, we are not liable for loss caused solely by an independent third party outside our reasonable control. This does not remove responsibility we owe for selecting or using a provider, performing our sales contract or complying with non-excludable law.

For a marketplace Order, review the listing carefully to identify the seller, price, delivery terms, return channel and dispute process. If LA EXOME is the named seller, we remain responsible to the extent required by law even where the marketplace administers payment or returns.

• Privacy, Cookies and Communications

– Privacy

Our Privacy Policy explains what personal data we collect, why we collect it, how we use and disclose it, international transfers, retention, security, individual rights and how to contact us. We process personal data on an appropriate legal basis; use of the Site is not treated as blanket consent for every purpose.

– Cookies

We use cookies and similar technologies as described in our Cookie Policy or cookie preferences tool. Where consent is required, non-essential cookies will be handled according to the choices presented. You can adjust browser or Site settings, although disabling certain technologies may affect functionality.

– Transactional communications

You agree that we may send electronic communications reasonably necessary to administer the Site, account, security, Order, delivery, return, recall, legal notice or customer-service request. These are not marketing merely because they refer to the relevant Product or transaction.

– Marketing

We send electronic marketing in accordance with Applicable Law and the choices provided. You may unsubscribe through the message or contact us. Unsubscribing from marketing does not stop necessary transactional or safety communications.

– Security limitation

We use reasonable safeguards, but no internet transmission, payment system or storage method is completely secure. You must use appropriate device security and notify us of suspected account compromise.

• Site Availability, Security and Changes

We may maintain, update, test, suspend, withdraw or change the Site or a feature. We do not guarantee uninterrupted, error-free, fully secure or universally compatible access.

We may correct typographical, technical or factual errors and update future Product or Content information. A Site change will not alter an accepted Order except under the Order terms or Applicable Law.

You must not rely on the Site as the sole storage location for information you need. Back up Order records and User Content where appropriate.

We do not guarantee that the Site or downloads will be free of every malicious element, although we take reasonable security measures. You are responsible for appropriate anti-malware, backups and device protection.

• Suspension, Cancellation and Termination

We may restrict or terminate Site access, an account or permission to use Content where reasonably necessary because of:

• a material or repeated breach of these Terms;
• suspected fraud, unlawful conduct, security risk, resale or diversion;
• a legal or regulatory requirement;
• protection of LA EXOME, users or third parties; or
• discontinuation of the relevant feature or Site.

Where practicable and appropriate, we may provide notice or an opportunity to remedy. We may act immediately where delay could create risk, prejudice an investigation or breach law.

Suspension of an account does not automatically cancel an accepted Order. We may cancel an Order only under the Order provisions, a legal right or with your agreement.

Provisions intended by their nature to survive termination continue, including provisions on payment, intellectual property, User Content licences, restrictions, liability, indemnity, disputes and records.

• Disclaimers

– Non-excludable terms preserved

All disclaimers are subject to Mandatory Rights and the Limitation of Liability section. Nothing excludes an express Product promise in an accepted Order or an implied term that cannot lawfully be excluded.

– Site and Content

To the fullest extent permitted by law, the Site and general Content are provided on an as available basis. We do not warrant that general Content is complete for every purpose, that access will be uninterrupted, or that every error will be corrected immediately.

– Product outcomes

We do not guarantee a particular cosmetic, aesthetic or subjective result, a result within a particular time, or that a Product will be suitable for every person. Individual results vary.

– Professional reliance

Content does not constitute medical, legal, regulatory, tax, customs or other professional advice. You should obtain appropriate advice for your circumstances.

– Unauthorised changes and use

We are not responsible for a Product after it has been materially altered, mixed, contaminated, improperly stored, used contrary to instructions or supplied by an unauthorised seller, except to the extent the relevant issue was caused by us or liability cannot lawfully be excluded.

• Limitation of Liability

– Liability not excluded

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence where exclusion is prohibited;
• fraud or fraudulent misrepresentation;
• wilful misconduct to the extent it cannot be limited;
• title to goods or another implied term that cannot lawfully be excluded;
• a defective Product, breach of mandatory consumer guarantee or unfair practice to the extent Applicable Law does not permit limitation; or
• any other liability that cannot lawfully be excluded or limited.

– Excluded categories

Subject to Liability not excluded and to the fullest extent permitted by law, LA EXOME is not liable for indirect, incidental, special, exemplary, punitive or consequential loss, or for loss of profit, revenue, business opportunity, anticipated savings, goodwill, reputation or data, where such loss was not a direct and reasonably foreseeable result of our breach.

For a Consumer, this exclusion does not apply to loss that Applicable Law requires us to compensate or to ordinary, foreseeable loss caused by our breach.

– Liability relating to an Order

Subject to Liability not excluded, our aggregate liability arising from or relating to a particular Order will not exceed the amount paid to us for the Product or Order giving rise to the claim, to the fullest extent permitted by law.

– Liability relating only to free Site use

Subject to Liability not excluded, our aggregate liability for a claim arising solely from free use of the Site and unrelated to an Order will not exceed S$100, to the fullest extent permitted by law.

– Events outside our control and third parties

We are not liable for delay or failure caused by an event outside our reasonable control for the period and to the extent it prevents performance, provided we comply with the Force Majeure section and any mandatory delivery obligation. We are not liable for an independent third party’s act solely because the Site links to or integrates that party, but this does not remove responsibility we cannot lawfully exclude.

– Your contribution and mitigation

Liability may be reduced to the extent loss was caused or increased by your breach, misuse, failure to follow instructions or unreasonable failure to mitigate, where Applicable Law permits.

– Separate and reasonable provisions

Each limitation in this section is intended to operate separately. If one is unenforceable, the others continue to the maximum lawful extent. The parties acknowledge that the limitations allocate risk and are reflected in the availability and pricing of the Site and Products, subject always to mandatory protections.

• Indemnity

To the extent permitted by law, you will indemnify LA EXOME, its affiliates and their officers, employees and agents against third-party claims, losses, liabilities, penalties and reasonable legal costs arising directly from:

• your unlawful or fraudulent conduct;
• User Content that infringes another person’s rights or breaches your promises;
• unauthorised resale, relabelling, alteration, distribution or representation of affiliation;
• your deliberate interference with the Site or security; or
• your material breach of these Terms that causes a third-party claim.

This indemnity does not require a Consumer to indemnify us for our own negligence, breach, defective Product or other matter where an indemnity would be unfair or unlawful.

We will give reasonable notice of a claim, may control its defence and will consider reasonable cooperation. You must not settle a claim in a way that admits liability for, imposes an obligation on or harms the reputation of an indemnified person without written consent.

• Force Majeure

An event outside reasonable control may include natural disaster, epidemic, war, terrorism, civil disorder, government action, sanctions, embargo, customs closure, labour disruption not limited to our workforce, carrier network failure, utility or telecommunications failure, cyberattack despite reasonable safeguards, fire, flood, extreme weather or a material supply interruption not reasonably avoidable.

The affected party is excused from the prevented obligation for the duration and extent of the event, but not from paying an amount already due. We will take reasonable steps to mitigate the effect and resume performance.

If an accepted Order cannot be fulfilled within a reasonable period because of such an event, we may offer an alternative, revised estimate or cancellation of the unfulfilled part with a refund of amounts paid for it. Any stronger mandatory cancellation right remains available.

• Complaints and Informal Resolution

Contact sales@laexome.com with your name, Order number, relevant Product, dates, a clear description, supporting evidence and the remedy requested. This helps us investigate and respond efficiently.

Before starting formal proceedings, each party should give the other a reasonable opportunity, normally 30 days, to investigate and seek a good-faith resolution. This does not:

• require a person to miss a limitation or statutory deadline;
• prevent urgent injunctive or protective relief;
• prevent a Consumer from contacting a regulator, consumer body, payment provider or tribunal; or
• require disclosure of legally privileged or security-sensitive material.

The parties may agree to mediation, including mediation in Singapore, but mediation is voluntary unless a separate binding agreement or court order requires it.

• Governing Law and Jurisdiction

These Terms and non-contractual obligations arising from them are governed by Singapore law.

Subject to a Consumer’s mandatory right to bring proceedings in another court or tribunal, the courts of Singapore have exclusive jurisdiction over disputes arising from or relating to these Terms, the Site or an Order.

Nothing prevents either party from seeking interim or injunctive relief in a court with jurisdiction to protect intellectual property, confidential information, security or evidence.

• Changes to These Terms

We may update these Terms to reflect changes in law, Products, Site functionality, security, business operations or industry practice.

The revised version will state its effective date and be posted on the Site. A change applies prospectively from that date. An accepted Order remains governed by the version incorporated when the Order was accepted, unless:

• a change is required by law;
• the change benefits you without imposing a material disadvantage; or
• you expressly agree otherwise.

For a material change affecting an account or continuing feature, we may provide reasonable notice through the Site, account or email where practicable. Continued use after the effective date constitutes acceptance of the updated Site-use terms. If you do not agree, stop using the Site and close your account, subject to outstanding obligations.

• Notices

– Notices to you

We may send an Order, account, security or legal notice to the email address, telephone number, account inbox or delivery address you provided, or display a general Site notice where appropriate. You must keep contact information current.

An electronic notice is treated as received when sent unless we receive a failure notification, subject to Applicable Law. A Site notice is treated as received when first displayed to you or, for a general change, on its stated effective date.

– Notices to us

Send contractual notices to corporate@laexome.com and identify the subject clearly. A notice relating to proceedings, formal demand or intellectual-property claim should also be sent by tracked delivery to LA EXOME PTE. LTD., 3 Coleman Street, #03-24, Singapore 179804, unless we designate another legal-notice address.

Customer-service messages through social media are not formal legal notices.

• Assignment and Subcontracting

You may not assign, transfer or subcontract an Order, account or right under these Terms without our written consent, except that a gift recipient may receive the Product without becoming entitled to use the purchaser’s account.

We may assign or transfer our rights and obligations to an affiliate, purchaser of the relevant business or successor in a reorganisation, merger or sale, provided this does not reduce a Consumer’s mandatory rights. We may use subcontractors and service providers while remaining responsible to the extent required by law.

• Severability, Waiver and Entire Agreement

If a provision is invalid, illegal or unenforceable, it will be enforced to the maximum lawful extent or, where permitted, modified only as much as necessary to make it valid. The remaining provisions continue.

A delay or failure to enforce a right is not a waiver. A waiver is effective only for the specific matter and, if given by us, only when confirmed in writing by an authorised representative.

These Terms and the applicable Policies and Order-specific terms constitute the entire agreement on their subject matter and replace prior discussions or communications about that subject matter. This does not exclude liability for fraud, fraudulent misrepresentation or a mandatory representation.

Nothing creates a partnership, employment, franchise, fiduciary, agency or joint-venture relationship.

• Third-Party Rights

LA EXOME’s affiliates and the officers, employees and agents protected by the Limitation of Liability and Indemnity sections may enforce those protections to the extent expressly stated.

Except for those persons, a person who is not a party has no right under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce these Terms. The parties may rescind or vary these Terms without a third party’s consent.

• Language and Interpretation

The English version is the authoritative version to the extent permitted by Applicable Law. A translation is provided for convenience and accessibility. If a translation differs, the English version prevails unless mandatory local law requires the translated version or a more favourable interpretation to govern.

We intend translations and localised Product information to be accurate. If you identify a potentially material translation inconsistency, do not rely on it for Product use and contact us.

Unless the context requires otherwise:

• the singular includes the plural and vice versa;
• a reference to a person includes an individual and legal entity;
• written or in writing includes email, but not an informal social-media message;
• days means calendar days and business days means days other than Saturdays, Sundays and public holidays in Singapore;
• a reference to a law includes amendments and replacement legislation; and
• an obligation not to do something includes not permitting or assisting it.

• Contact

LA EXOME PTE. LTD.

UEN: 202529444D

Website: www.laexome.com

Email: sales@laexome.com

Business contact address: 3 Coleman Street, #03-24, Singapore 179804

For an Order or return, include the Order number. For a suspected serious adverse effect or urgent Product-safety issue, use the email subject URGENT – PRODUCT SAFETY / ADVERSE EVENT and include the Product name and batch number where available.

Do not send a return to the business contact address unless we first provide written return authorisation and instructions.